Guest Relations Officer

Four Seasons Hotels Ltd

Osaka, Japan
Competitive salary; comprehensive benefits pyckage...
Fully onsite
2 years front desk or luxury customer service experience
Bilingual english and japanese speaking ability
Computer systems proficiency for hotel operations
Four Seasons Hotels Ltd is seeking a Guest Relations Officer for their Osaka location. The ideal candidate will have a background in hospitality, particularly in luxury customer service, and will be responsible for ensuring a high level of guest satisfaction through efficient check-in/out processes and addressing guest inquiries

Job Summary

  • The role involves checking guests in and out efficiently while ensuring accurate billing and room assignments.
  • Employees are expected to handle concierge requests such as restaurant reservations and spa bookings using specific tracking platforms.
  • Four Seasons offers competitive salaries, comprehensive benefits, complimentary accommodation at other resorts, and extensive training opportunities.

Matching Summary

Match Score: 85

Four Seasons Hotels Ltd is seeking a Guest Relations Officer for their Osaka location. The ideal candidate will have a background in hospitality, particularly in luxury customer service, and will be responsible for ensuring a high level of guest satisfaction through efficient check-in/out processes and addressing guest inquiries.

Salary

Competitive Salary; Comprehensive benefits package; Not specified

Skills & Requirements

Must-have

  • 2 years front desk or luxury customer service experience
  • Bilingual English and Japanese speaking ability
  • Computer systems proficiency for hotel operations
  • Cash handling and foreign currency exchange skills
  • Ability to work flexible shifts including nights and weekends

Nice-to-have

  • College degree in Hospitality major
  • Knowledge of Four Seasons policies and standards
  • Experience with concierge booking tools like KEY
  • Strong interpersonal and problem-solving skills
  • Familiarity with traditional Japanese hospitality concepts

Key Requirements

  • 2 years experience in front desk or luxury customer service
  • College degree preferably in Hospitality
  • Fluency in English and Japanese
  • Flexibility for early mornings, evenings, overnights, and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter