Network Operations Support Senior Analyst - Japanese Speaking

Accenture Australia

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Network and connectivity issue resolution
Customer fault reporting and inquiries
Wan, lan, and network fundamentals
** Accenture Australia is seeking a Japanese-speaking Network Operations Support Senior Analyst to serve as the first point of contact for customers reporting network issues. The role involves troubleshooting connectivity problems, managing incidents, and ensuring adherence to service level agreements (SLAs) while contributing to performance metrics. **

Job Summary

  • In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services.
  • The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.
  • You should have hands-on exposure or working knowledge in WAN, LAN, and network fundamentals (OSI layers, TCP/IP).

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Japanese-speaking Network Operations Support Senior Analyst to serve as the first point of contact for customers reporting network issues. The role involves troubleshooting connectivity problems, managing incidents, and ensuring adherence to service level agreements (SLAs) while contributing to performance metrics. **

Skills & Requirements

Must-have

  • Network and connectivity issue resolution
  • Customer fault reporting and inquiries
  • WAN, LAN, and network fundamentals
  • Incident management in a NOC environment
  • Fluent in English and Japanese

Nice-to-have

  • Strong problem-solving skills
  • Customer-focused mindset
  • Ability to work under pressure
  • Comfortable working in shift environments

Key Requirements

  • 2–4 years in Technical Support, NOC, Telecom Support, or Service Desk roles
  • Familiar with ITIL or structured incident management processes
  • CCNA / CCNP or ITIL Foundation certifications (Good to Have)

Work Rights

Not specified

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