Patient Service Specialist - Pulmonology

Cleveland Clinic

Canton, Ohio, US
Patient registration and check-in/out
Appointment scheduling
Insurance verification and co-pay collection
At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day

Job Summary

  • At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
  • As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home.
  • This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

Matching Summary

At Cleveland Clinic Health System, we believe in a better future for healthcare, and each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

Skills & Requirements

Must-have

  • Patient registration and check-in/out
  • Appointment scheduling
  • Insurance verification and co-pay collection
  • MyChart enrollment and education
  • Telephone triage
  • Maintain confidential patient information

Nice-to-have

  • Proactive and 'Patients First' experience
  • HEART model for issue resolution
  • Professional and welcoming environment
  • Stellar patient experiences

Key Requirements

  • High School Diploma/GED and two years of experience
  • Associate’s Degree and one year of experience
  • Bachelor’s Degree
  • Working knowledge of PC window applications
  • Ability to perform basic math
  • Ability to type 30 WPM or keyboard skills

Work Rights

Not specified

Tailored Resume

Cover Letter