Customer Service Business Product Owner

Roche UK

Basel, Switzerland
Martech product owner
Customer engagement ecosystem
Agile release train (art)
At Roche, we are building a harmonized, world-class customer engagement ecosystem

Job Summary

  • At Roche, we are building a harmonized, world-class customer engagement ecosystem.
  • As our MarTech Product Owner for Case Management & Customer Service, you will be the heartbeat of an Agile Release Train (ART).
  • Customer service plays a critical role in Roche by ensuring reliable, compliant, and patient-centric interactions across all touchpoints.

Matching Summary

At Roche, we are building a harmonized, world-class customer engagement ecosystem.

Skills & Requirements

Must-have

  • MarTech Product Owner
  • Customer Engagement Ecosystem
  • Agile Release Train (ART)
  • Case Management & Customer Service
  • CRM and Marketing Automation ecosystems
  • AI and automation in case automation

Nice-to-have

  • Visionary, Architect, Catalyst, Coach
  • Synthesize complex technical topics
  • Lean methodologies expertise
  • Facilitate difficult conversations
  • Build trust with diverse stakeholders

Key Requirements

  • 5+ years in Pharma/Biotech
  • 5+ years in large-scale technology transformations
  • Product Owner in Scaled Agile (SAFe) or DevOps
  • University degree required
  • Ability to travel globally ~20%

Work Rights

Not specified

Tailored Resume

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