Customer Experience Associate Ii

Conduent Business Services

Cebu City, Philippines
On-site
Call center activities experience
Database update proficiency
Standard script adherence
Conduent Business Services is seeking a Customer Experience Associate II in Cebu City, Philippines, to provide support for business products and services through a structured call center environment. The role requires effective communication, problem-solving abilities, and adherence to established procedures while working under moderate supervision

Job Summary

  • The role involves performing routine call center activities concerning business products and services while adhering to established guidelines.
  • Associates are expected to provide specialized information in a warm empathetic manner to meet service level agreements.
  • The position requires assessing calls to determine immediate service needs or the necessity for escalation to senior levels.

Matching Summary

Match Score: 85

Conduent Business Services is seeking a Customer Experience Associate II in Cebu City, Philippines, to provide support for business products and services through a structured call center environment. The role requires effective communication, problem-solving abilities, and adherence to established procedures while working under moderate supervision.

Skills & Requirements

Must-have

  • Call center activities experience
  • Database update proficiency
  • Standard script adherence
  • SLA compliance capability

Nice-to-have

  • Empathetic communication style
  • Self-guided problem solving
  • Team integration mindset

Key Requirements

  • Vocational training or equivalent experience
  • Ability to follow established procedures
  • Moderate degree of supervision tolerance

Work Rights

Not specified

Tailored Resume

Cover Letter