Real Time Analyst

AIPL ACQUIRE INTELLIGENCE

Mandaluyong City, Philippines
Real time contact center performance monitoring
Contact center metrics understanding
Data-driven decisions under pressure
The Real Time Analyst is responsible for monitoring and managing real-time contact center performance to ensure service levels are met and resources are optimized

Job Summary

  • The Real Time Analyst is responsible for monitoring and managing real-time contact center performance to ensure service levels are met and resources are optimized.
  • Monitor real-time contact center performance across multiple channels (voice, chat, email) to identify trends, outliers, and potential service impacts.
  • Join the A-Team and experience the A-Life!

Matching Summary

The Real Time Analyst is responsible for monitoring and managing real-time contact center performance to ensure service levels are met and resources are optimized.

Skills & Requirements

Must-have

  • Real time contact center performance monitoring
  • Contact Center metrics understanding
  • Data-driven decisions under pressure
  • Real-time adjustments to staffing
  • Communication with stakeholders

Nice-to-have

  • Innovation and teamwork culture
  • Process improvement identification
  • Post-incident review participation
  • Fast-paced dynamic environment

Key Requirements

  • Experience as Real Time Analyst or equivalent
  • Proficiency in Microsoft Excel
  • Flexibility for shifts and sites

Work Rights

Not specified

Tailored Resume

Cover Letter