Senior Customer Success Manager

Wise

Austin, TX, United States
On-site
Enterprise platform partner management
Volume retention and operational performance
Cross-border payments expertise
Own the operational strategy and execution for a portfolio of high-value banking and fintech partners, ensuring their ongoing success and driving continuous improvement in how we deliver payment solutions

Job Summary

  • Own the operational strategy and execution for a portfolio of high-value banking and fintech partners, ensuring their ongoing success and driving continuous improvement in how we deliver payment solutions.
  • Unblock operational obstacles to growth by improving transfer success, reducing defects, lowering contact and RFI rates, and enhancing overall partnership scalability.
  • Develop trusted relationships with senior stakeholders at partner organizations, ensuring alignment on operational goals and fostering long-term, strategic collaboration.

Matching Summary

Own the operational strategy and execution for a portfolio of high-value banking and fintech partners, ensuring their ongoing success and driving continuous improvement in how we deliver payment solutions.

Skills & Requirements

Must-have

  • Enterprise platform partner management
  • Volume retention and operational performance
  • Cross-border payments expertise
  • API and webhook technical fluency
  • Data-driven operational improvements
  • Incident response and communication

Nice-to-have

  • Comprehensive correspondent banking understanding
  • Experience with Tier 1 or Tier 2 banks
  • Familiarity with regulatory frameworks
  • Led technical onboarding projects

Key Requirements

  • 5+ years in Fintech/Banking
  • Experience with enterprise banking clients
  • Cross-border payments operational expertise
  • Data-driven decision-maker
  • Strong stakeholder management skills
  • Technical fluency (APIs, webhooks)
  • Exceptional communication skills
  • Autonomous and adaptable

Work Rights

Not specified

Tailored Resume

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