Roofstock is seeking a Supervisor of Hospitality Operations to oversee the cleanliness and functionality of rental homes while ensuring guest satisfaction and owner relationships. The ideal candidate should have 3-5 years of operational experience in hospitality or property management and possess strong communication and organizational skills
Job Summary
As a Hospitality Operations Manager, you’ll play a key role in ensuring exceptional stays and satisfied owners within your assigned zone.
You’ll work alongside Hospitality Coordinators and report to the Team Lead, Hospitality Ops. Your primary focus will be on operational execution — making sure homes are functional, clean, and stocked (FCS), supporting guest readiness, resolving in-stay issues, and proactively maintaining owner satisfaction.
This is a field-based, people-first role ideal for someone who loves hospitality, problem-solving, and ownership.
Matching Summary
Match Score: 85
Roofstock is seeking a Supervisor of Hospitality Operations to oversee the cleanliness and functionality of rental homes while ensuring guest satisfaction and owner relationships. The ideal candidate should have 3-5 years of operational experience in hospitality or property management and possess strong communication and organizational skills.
Skills & Requirements
Must-have
Ensure homes are FCS and guest-ready
Directly manage housekeepers
Resolve in-stay issues
Maintain owner satisfaction
Field-based, people-first role
Nice-to-have
Collaborative, can-do culture
Obsessed with people
Startup within a startup mentality
Celebrate wins together
Key Requirements
3–5 years of operational experience
Strong communication and organizational skills
Experience coordinating fieldwork
Proven ability to solve problems
Tech savvy
Valid driver’s license and reliable transportation