Sr Associate Technical Support Engineer-paradox

Workday

**
Troubleshoot complex account configurations
Investigate and resolve complex cases
Writing and executing sql queries
** Workday is seeking a Senior Associate Technical Support Engineer for its Paradox Customer Support Team, emphasizing a culture of collaboration, integrity, and customer success. The ideal candidate will have technical expertise in troubleshooting, SQL querying, and experience with APIs, while the position offers a supportive environment for professional growth. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Associate Technical Support Engineer for its Paradox Customer Support Team, emphasizing a culture of collaboration, integrity, and customer success. The ideal candidate will have technical expertise in troubleshooting, SQL querying, and experience with APIs, while the position offers a supportive environment for professional growth. **

Skills & Requirements

Must-have

  • Troubleshoot complex account configurations
  • Investigate and resolve complex cases
  • Writing and executing SQL queries
  • Perform mass updates via Public API
  • Configure client SSO, sFTP, and SSH

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Knowledge-sharing to internal team members

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years experience validating XML, JSON, and CSV
  • 1+ years experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years experience with data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter