The role requires building and leading a high-performing, globally aligned deskside organization that delivers exceptional end-user support
Job Summary
The role requires building and leading a high-performing, globally aligned deskside organization that delivers exceptional end-user support.
Candidates must align ITIL-based service management practices with regional operations to ensure global consistency and measurable service excellence.
The position involves overseeing global performance metrics including ticket volume, SLA compliance, and user satisfaction while establishing KPI frameworks.
Matching Summary
The role requires building and leading a high-performing, globally aligned deskside organization that delivers exceptional end-user support.