Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager for IT Service Management to oversee ITSM practices aligned with ITIL standards, ensuring effective governance, risk management, and continuous improvement. The ideal candidate will have extensive experience in IT service management, strong leadership abilities, and a focus on data-driven decision-making
Job Summary
The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and partnering with Internal Audit teams.
The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management to oversee ITSM practices aligned with ITIL standards, ensuring effective governance, risk management, and continuous improvement. The ideal candidate will have extensive experience in IT service management, strong leadership abilities, and a focus on data-driven decision-making.
Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, and 401(k) matching
Skills & Requirements
Must-have
10 years of IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident Change Problem Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity management
Nice-to-have
ITIL certification Intermediate or Managing Professional
Experience leading large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Continuous improvement mindset in high-risk forums
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Service Management
Demonstrated experience with SOX ITGCs or regulated controls
Proven ability to lead through influence across technical teams