Switchboard Attendant

Orient Express Venezia

Venice, Italy
On-site
Excellence in call handling
Bespoke guest communication
Emergency & discreet crisis management
The Switchboard Attendant position at Orient Express Venezia involves managing communications and providing personalized guest services in a luxury hotel setting. The role emphasizes elegance, discretion, and a high level of service, reflecting the brand's prestigious reputation

Job Summary

  • Manage all incoming and outgoing calls with poise, warmth, and precision, ensuring each interaction reflects the elegance and prestige of Orient Express.
  • Respond calmly and efficiently to emergency situations (medical, fire, security), following Orient Express and luxury hospitality protocols, ensuring clear communication while preserving guest comfort and discretion.
  • Benefit from supplementary health insurance, meal vouchers, annual leave, the ALL – Heartist® Program, and training and development opportunities.

Matching Summary

Match Score: 85

The Switchboard Attendant position at Orient Express Venezia involves managing communications and providing personalized guest services in a luxury hotel setting. The role emphasizes elegance, discretion, and a high level of service, reflecting the brand's prestigious reputation.

Skills & Requirements

Must-have

  • Excellence in Call Handling
  • Bespoke Guest Communication
  • Emergency & Discreet Crisis Management
  • Central Liaison & Cultural Ambassador
  • Systems Oversight & Safety Awareness
  • Administrative Precision & Confidentiality

Nice-to-have

  • Refined custodian of communication
  • Timeless elegance and heritage
  • Elevated guest experience
  • Venetian grandeur and legendary hospitality
  • Impeccable diction and confident speaking voice

Key Requirements

  • Proven experience with PBX Systems
  • Fluency in Italian and English
  • Previous experience in 5-star luxury hotels
  • Flexibility to work rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter