Service Advisor

Rockwall Kia

Rockwall, TX, United States
On-site
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates and writing repair orders
Rockwall Kia is seeking a Service Advisor to act as a liaison between customers and technicians, ensuring effective communication regarding automotive services and repairs. The ideal candidate will have previous experience in a similar role and a basic understanding of automotive mechanics, with a strong focus on customer service

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Rockwall Kia is seeking a Service Advisor to act as a liaison between customers and technicians, ensuring effective communication regarding automotive services and repairs. The ideal candidate will have previous experience in a similar role and a basic understanding of automotive mechanics, with a strong focus on customer service.

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Verifying warranty and service contract coverage
  • Developing estimates and writing repair orders
  • Maintaining customer records
  • Communicating between customer and technician
  • Administering manufacturer warranty

Nice-to-have

  • Earning customers for life
  • Team player focused on exemplary customer service

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record and a valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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