Customer Success Manager, Us Remote

8x8

United States
Base: $88,800.00 - $133,200.00; bonus/equity: disc...
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1-3 years customer success experience
High-volume book of business management
Saas retention and renewal lifecycle ownership
** 8x8 is seeking a fully remote Customer Success Manager to enhance customer relationships and drive product adoption while supporting revenue retention. The ideal candidate should have experience in account management or customer success, particularly in a SaaS environment, and possess strong analytical and communication skills. **

Job Summary

  • The role focuses on growing long-term profitable customer relationships by driving strategic adoption and engagement.
  • You will own the full renewal lifecycle, including accurate forecasting and risk identification to ensure revenue retention.
  • The position requires leveraging multi-channel communication strategies to advocate for the voice of the customer across internal teams.

Matching Summary

Match Score: 75

** 8x8 is seeking a fully remote Customer Success Manager to enhance customer relationships and drive product adoption while supporting revenue retention. The ideal candidate should have experience in account management or customer success, particularly in a SaaS environment, and possess strong analytical and communication skills. **

Salary

Base: $88,800.00 - $133,200.00; Bonus/Equity: Discretionary merit increases, bonus, stock, and sales variable compensation possible; Benefits: Not specified

Skills & Requirements

Must-have

  • 1-3 years customer success experience
  • High-volume book of business management
  • SaaS retention and renewal lifecycle ownership

Nice-to-have

  • AI-enabled tools proficiency
  • VoIP, UCaaS, CCaaS technical knowledge
  • Video contact center collaboration experience

Key Requirements

  • BS or equivalent education
  • Proven track record meeting retention targets
  • Experience in a SaaS environment

Work Rights

Not specified

Tailored Resume

Cover Letter