Job Summary

• Manage the NICE CXone omnichannel telephony and digital messaging channels for global support, designing, developing, and implementing Studio Scripts and contact flows.
• Ensure day-to-day support, break-fix & outage support, upgrades, and optimization of NICE CXone, while managing product releases and staying educated on new features.
• Collaborate with stakeholders to gather requirements, configure optimizations, and act as a technical advisor to ensure NICE CXone tools support business requirements and legal compliance.

Matching Summary

Salary

Base: $82,900.00 - $122,200.00; Bonus/Equity: A bonus and/or long-term incentive units may be provided; Benefits: Full range of medical, financial, and/or other benefits

Skills & Requirements

Key Requirements

• 5+ years IVR and digital messaging system design
• 2+ years NICE CCaaS tools support
• Bachelor's degree or equivalent experience
• Proficiency in Studio Script Snippets
• Experience with REST API integration
• Strong telecommunications systems background

Work Rights