Customer Service Quality Manager (m/w/d)

fenwick-linde.fr

Competitive compensation; benefits: not specified;...
**
Lead quality engineers across emea
Drive structured problem solving activities
Ensure robust quality processes for spare parts
** The Customer Service Quality Manager role at Fenwick Linde involves leading quality excellence across the EMEA customer service lifecycle, ensuring a consistent customer experience while driving continuous improvement initiatives. The ideal candidate will have extensive experience in quality management, a strong leadership background, and the ability to influence cross-functional teams. This position promises career development and competitive compensation. **

Job Summary

  • The Customer Service Quality Manager is responsible for driving quality excellence across the customer service lifecycle in the EMEA region.
  • This role requires leading a team of quality engineers and facilitating structured problem-solving activities like Root Cause Analysis and 8D.
  • The position offers career development, competitive compensation, and global opportunities within a manufacturing environment.

Matching Summary

Match Score: 75

** The Customer Service Quality Manager role at Fenwick Linde involves leading quality excellence across the EMEA customer service lifecycle, ensuring a consistent customer experience while driving continuous improvement initiatives. The ideal candidate will have extensive experience in quality management, a strong leadership background, and the ability to influence cross-functional teams. This position promises career development and competitive compensation. **

Salary

Competitive Compensation; Benefits: Not specified; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Lead quality engineers across EMEA
  • Drive structured problem solving activities
  • Ensure robust quality processes for spare parts
  • Implement corrective and preventive actions
  • Analyze quality performance using data analytics

Nice-to-have

  • Strong customer mindset and influence skills
  • Ability to manage stress effectively
  • Advanced communication and presentation skills

Key Requirements

  • Bachelor's degree in technical discipline
  • Minimum 5+ years experience in quality field
  • At least 2+ years in managerial position
  • International QM certification for Quality Manager
  • National QT certification for Manufacturing Quality Supervisor
  • Lean Six Sigma Green Belt preferred
  • Proficient in English C1 level

Work Rights

Not specified

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