Procurement Operations & Client Service Desk

Chain IQ

Navi Mumbai, India
On-site
First level client support
Procurement operations support
P2p process support
Provide value-add procurement operations and customer service to clients in a structured, professional, and consistent manner

Job Summary

  • Provide value-add procurement operations and customer service to clients in a structured, professional, and consistent manner.
  • Deliver first-level support for clients, external procurement partners, and third-party providers, maintaining documentation through the ticketing solution.
  • Support the optimization and use of defined procurement processes and platforms through end-user education and change management activities.

Matching Summary

Provide value-add procurement operations and customer service to clients in a structured, professional, and consistent manner.

Skills & Requirements

Must-have

  • First level client support
  • Procurement operations support
  • P2P process support
  • Incident management systems
  • Client education material maintenance

Nice-to-have

  • Global and regional procurement initiatives
  • Quality improvement initiatives
  • Bold thinking encouraged
  • Action follows ambition

Key Requirements

  • Minimum 4 years of experience
  • University degree or equivalent experience
  • Strong oral and written English
  • Helpdesk experience
  • Practical experience in Ariba P2P or SAP MM

Work Rights

Not specified

Tailored Resume

Cover Letter