Wfm & Dialer Operations Specialist

Carnegie Mortgage Partners LLC

Not specified
3+ years contact center experience
1+ years wfm analyst role
Nice iex or similar wfm platform
Carnegie Mortgage Partners LLC is seeking a WFM & Dialer Operations Specialist to enhance the efficiency of their Loss Mitigation team through effective scheduling, monitoring, and data analysis. The ideal candidate will have a strong background in contact center operations and workforce management

Job Summary

  • The role supports the Loss Mitigation team by optimizing attendance, schedules, and dialer campaigns to ensure superior service.
  • Employees are responsible for intraday real-time monitoring of KPIs and driving adherence to achieve maximum FTE efficiencies.
  • Newrez offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 85

Carnegie Mortgage Partners LLC is seeking a WFM & Dialer Operations Specialist to enhance the efficiency of their Loss Mitigation team through effective scheduling, monitoring, and data analysis. The ideal candidate will have a strong background in contact center operations and workforce management.

Skills & Requirements

Must-have

  • 3+ years contact center experience
  • 1+ years WFM Analyst role
  • NICE IEX or similar WFM platform
  • Ring Central or Proactive XS dialer
  • Basic SQL query writing ability

Nice-to-have

  • Understanding of mortgage lending
  • Strong analytical problem solving skills
  • Self-motivated independent worker
  • Experience with CXONE Contact Center

Key Requirements

  • High School Diploma required
  • 3+ years contact center experience
  • 1+ years WFM Analyst experience
  • Smartphone with security apps required

Work Rights

Not specified

Tailored Resume

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