Bilingual Contact Center Representative, Canadian Banking, Easyline
TD Bank
Montreal, Quebec, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Fully remote
Bilingual (french & english)
Exceptional listening skills
Ability to multitask
Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers
Job Summary
Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers.
As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service.
TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development defining features of the colleague experience.
Matching Summary
Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers.
Salary
Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Bilingual (French & English)
Exceptional listening skills
Ability to multitask
Digital literacy
Integrity when managing sensitive information
Nice-to-have
Curiosity to help customers
Experience in financial industries
Positive attitude
Resiliency in challenging situations
Key Requirements
High School Diploma or equivalent
Proficiency in a language other than French
Ability to work independently and as part of a team