Sr. Engineer - Service Management

Sullair

**
Itil v4 foundation certification required
Jira service management experience
Servicenow platform expertise
** Sullair is seeking a Sr. Engineer specializing in IT Service Management to design and implement ITSM processes aligned with global standards. The ideal candidate will have a strong background in ITIL, experience with ITSM tools, and excellent analytical and communication skills. **

Job Summary

  • The role involves owning, designing, and implementing IT Service Management processes aligned with global standards and business objectives.
  • Hitachi Digital is a premier global player in the digital transformation market seeking professionals to accelerate synergy creation and real-world impact.
  • The company offers industry-leading benefits, holistic health support, and flexible arrangements to foster work-life balance.

Matching Summary

Match Score: 75

** Sullair is seeking a Sr. Engineer specializing in IT Service Management to design and implement ITSM processes aligned with global standards. The ideal candidate will have a strong background in ITIL, experience with ITSM tools, and excellent analytical and communication skills. **

Skills & Requirements

Must-have

  • ITIL v4 Foundation certification required
  • Jira Service Management experience
  • ServiceNow platform expertise
  • Process ownership and design
  • Incident and Change management

Nice-to-have

  • Global multi-regional environment experience
  • Strong analytical skills for process data
  • Cross-functional collaboration abilities
  • Passion for digital transformation impact
  • Experience with workflow automation

Key Requirements

  • Bachelor's degree in Information Technology or related field
  • 3-5 years of IT Service Management experience
  • 2-3 years in process ownership or business analysis
  • Upper Intermediate or higher English proficiency
  • ITIL v4 Foundation certification

Work Rights

Not specified

Tailored Resume

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