Cx Manager

Chanel

Seoul, South Korea
Client engagement ecosystem design
Membership & loyalty program development
Clienteling strategy implementation
Own and lead the design, governance, and continuous evolution of Chanel’s always-on client engagement ecosystem

Job Summary

  • Own and lead the design, governance, and continuous evolution of Chanel’s always-on client engagement ecosystem.
  • Develop and elevate the Membership & Loyalty program to strengthen client lifetime value, engagement, and brand loyalty.
  • Drive a structured clienteling strategy and enable retail teams with the right tools, frameworks, and programs to build deeper client relationships.

Matching Summary

Own and lead the design, governance, and continuous evolution of Chanel’s always-on client engagement ecosystem.

Skills & Requirements

Must-have

  • Client engagement ecosystem design
  • Membership & Loyalty program development
  • Clienteling strategy implementation
  • VIP client engagement programs
  • Omnichannel eco-system leveraging
  • CRM & CX software knowledge

Nice-to-have

  • Client-centric brand transformation
  • Deep client relationship building
  • High-touch client relationship model
  • Latest market trends interest

Key Requirements

  • 9-10 years relevant CX/CRM/Digital Marketing experience
  • 10+ years work experience in customer related business
  • 8+ years experience in CX, CRM, loyalty programs
  • Salesforce.com technology experience
  • 4 years university degree

Work Rights

Not specified

Tailored Resume

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