Head Of Managed Services

INGRAM MICRO

Northwich, United Kingdom
Not specified; market leading incentives programme...
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Senior managed services leadership experience
24x7 service operations management
Itil framework expertise
** Ingram Micro is seeking a Head of Managed Services for their Northwich location, primarily working in a hybrid model. The role requires leadership in service delivery and operations, focusing on managed services, ITIL practices, and customer satisfaction. **

Job Summary

  • This senior leadership role is responsible for leading a critical, high-impact managed services function across UK and nearshore locations.
  • The successful candidate will ensure the portfolio is scalable, resilient, and delivers an outstanding customer experience while maintaining strict SLAs.
  • Ingram Micro offers competitive incentives, clear career progression, and comprehensive benefits including health insurance and wellness perks.

Matching Summary

Match Score: 75

** Ingram Micro is seeking a Head of Managed Services for their Northwich location, primarily working in a hybrid model. The role requires leadership in service delivery and operations, focusing on managed services, ITIL practices, and customer satisfaction. **

Salary

Not specified; Market leading incentives programme; Competitive base salary

Skills & Requirements

Must-have

  • Senior managed services leadership experience
  • 24x7 service operations management
  • ITIL framework expertise
  • Service desk and engineering team leadership
  • Commercial awareness in MSP environments

Nice-to-have

  • Experience with distributed nearshore teams
  • Strong stakeholder and client-facing style
  • High-performance customer-centric culture building

Key Requirements

  • Proven senior managed services leadership background
  • Extensive MSP and service desk environment experience
  • Knowledge of ITIL frameworks (certification preferred)
  • Experience with ServiceNow or Jira Service Management

Work Rights

Not specified

Tailored Resume

Cover Letter