After Hours Optimiser

nbn

Australia
Rotating shifts (7pm-7am, monday-friday; weekends included)
After hours operations support
Technician and work order coordination
Real-time jeopardy management
The After Hours Optimiser position at nbn involves coordinating field operations outside standard business hours to ensure customer needs are met effectively. The role requires experience in planning and scheduling within a large operational environment, ideally in telecommunications

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
  • You will also support the wellbeing and safety of field technicians by conducting HSE checkpoints, managing handovers and guiding teams through potential risks such as severe weather or unplanned outages.

Matching Summary

Match Score: 85

The After Hours Optimiser position at nbn involves coordinating field operations outside standard business hours to ensure customer needs are met effectively. The role requires experience in planning and scheduling within a large operational environment, ideally in telecommunications.

Skills & Requirements

Must-have

  • After hours operations support
  • Technician and work order coordination
  • Real-time jeopardy management
  • Stakeholder communication
  • Field technician safety and wellbeing

Nice-to-have

  • Composed and attentive
  • Collaborative approach
  • Managing competing priorities
  • Warm and clear communication
  • Creating structure in dynamic situations

Key Requirements

  • Experience in planning, scheduling or dispatch
  • Telecommunications or similar field experience
  • Full working rights in Australia

Work Rights

Full working rights required

Tailored Resume

Cover Letter