Customer Operations Manager

Integer

7+ years medical device experience
Bachelor's degree in business
Iso certification adherence
The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring customer advocacy

Job Summary

  • The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring customer advocacy.
  • This role serves as the voice of the customer during production meetings and partners with Sales to grow relationships with Factory Direct and Enterprise accounts.
  • The manager is responsible for developing unconstrained unit forecasts for the S&OP process and driving team performance towards key metrics like Order Acknowledgement Cycle Time.

Matching Summary

The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring customer advocacy.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • ISO certification adherence
  • FDA regulatory compliance
  • S&OP forecasting process

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration ability
  • Process improvement mindset
  • Exceptional communication skills
  • Strategic relationship building

Key Requirements

  • Minimum 7 years in medical device field
  • Bachelor's degree required
  • Knowledge of FDA regulations
  • Experience with ISO Certification requirements

Work Rights

Not specified

Tailored Resume

Cover Letter