Service Manager

Trek Bicycle

Westlake Village, CA, US
Base: $25.00 - $30.00 hourly; bonus/equity: not sp...
Operations lead for service center
Manage workflow and staffing
Excellent communication skills
Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth

Job Summary

  • Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.
  • As Service Manager, you will lead the service center operations, ensuring every customer has the best experience while managing workflow, staffing, and KPIs.
  • Trek offers competitive health care, 401(k) with match, employee stock ownership plans, tuition reimbursement, and a flexible and fun company culture.

Matching Summary

Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.

Salary

Base: $25.00 - $30.00 hourly; Bonus/Equity: Not specified; Benefits: Competitive health care, 401(k) with match, ESOP, tuition reimbursement, paid holidays and maternity leave

Skills & Requirements

Must-have

  • Operations lead for service center
  • Manage workflow and staffing
  • Excellent communication skills
  • Customer service and hospitality
  • Service cost management
  • Team training and development

Nice-to-have

  • Positive and proactive attitude
  • Ability to motivate future leaders
  • Planning and anticipating shop needs
  • Active learning and industry awareness

Key Requirements

  • 3+ years bicycle service center experience
  • Willingness to attend Trek Service classes
  • Commitment to customer experience

Work Rights

Not specified

Tailored Resume

Cover Letter