L2 Application Support Production Support Analyst - Associate

Akamai

Jacksonville, FL, US
Base: $60,000 to $92,500; bonus/equity: not specif...
Hybrid
Technical l2 application support
Experience with google cloud platform
Hands-on it support experience
As a Production Support Analyst, you will help the AFC line of business with their current portfolio of over 30 applications

Job Summary

  • As a Production Support Analyst, you will help the AFC line of business with their current portfolio of over 30 applications.
  • You will provide hands-on technical support and post-mortem root cause analysis using ITIL standards.
  • The role offers a hybrid working model, allowing for in-office and work from home flexibility.

Matching Summary

As a Production Support Analyst, you will help the AFC line of business with their current portfolio of over 30 applications.

Salary

Base: $60,000 to $92,500; Bonus/Equity: Not specified; Benefits: Health and wellbeing benefits, retirement savings plans

Skills & Requirements

Must-have

  • Technical L2 application support
  • Experience with Google Cloud Platform
  • Hands-on IT support experience

Nice-to-have

  • Knowledge of ITRS Geneos monitoring tool
  • Ability to communicate technical information
  • Experience in production support environment

Key Requirements

  • Extensive experience as an analyst
  • Solid written and oral communication skills
  • Working understanding of ITIL best practices

Work Rights

Not specified

Tailored Resume

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