Bp Ane 2025

Concentrix

Makati City, Philippines
Customer interaction via phone and internet
Resolve routine customer problems
Meet contractual key performance indicators
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Customer interaction via phone and internet
  • Resolve routine customer problems
  • Meet contractual Key Performance Indicators
  • Basic client product knowledge
  • Accurate account notation

Nice-to-have

  • Demonstrate empathy and build rapport
  • Courteous and professional demeanor
  • Patience in customer contact
  • Adapt to changes quickly
  • Work independently and as a team

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail
  • Ability to multi-task
  • Tolerance for repetitive work
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter