National Residential Quality And Customer Service Manager

Lendlease

Barangaroo, AU
Remote
Residential customer experience
Apartment completion and handover
Post-completion management
Lendlease is seeking a National Residential Quality and Customer Service Manager to lead the residential customer experience in Barangaroo. The ideal candidate will have a strong background in customer experience within the residential sector, focusing on quality management, and collaboration across various project phases

Job Summary

  • Lead the end‑to‑end residential customer experience, acting as the operational and customer advocate across projects.
  • Drive high‑quality-built outcomes, own customer experience strategy, and manage complaint resolution and defect management.
  • Lendlease offers a Health & Well-being program, 26 weeks paid parental leave, and 3 extra Wellbeing days per year.

Matching Summary

Match Score: 85

Lendlease is seeking a National Residential Quality and Customer Service Manager to lead the residential customer experience in Barangaroo. The ideal candidate will have a strong background in customer experience within the residential sector, focusing on quality management, and collaboration across various project phases.

Skills & Requirements

Must-have

  • Residential customer experience
  • Apartment completion and handover
  • Post-completion management
  • Customer service strategy
  • Complaint resolution and defect management
  • Strata and building management relationships

Nice-to-have

  • Customer first mindset
  • Passion for quality
  • Continuous improvement

Key Requirements

  • Strong background in residential customer experience
  • Knowledge of strata, owners corporations and building operations
  • Experience working across design, construction and delivery phases
  • Commercial awareness with budget and contractual obligation management
  • Exceptional communication, problem-solving and relationship-building skills

Work Rights

Not specified

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