Customer Service Representative

Elk Park Animal Hospital

Rancho Cucamonga, CA, United States
$19-$22ph depending on experience; not specified; ...
Exceptional customer service skills
Operates multiple-line telephone system
Accepts payments and maintains cash drawer
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • CSR Responsibilities include understanding and communicating scheduled appointments, client education, and lobby triage to ensure an efficient workflow, as well as operating a multi-line telephone system and accepting payments.
  • AmeriVet offers tailored development programs, mentorship, career pathing, competitive pay, performance bonuses, 401(k) matching, student loan assistance, health benefits, and generous paid time off.

Matching Summary

As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.

Salary

$19-$22/hr depending on experience; Not specified; Health, dental, vision, life insurance, mental health resources, paid time off, holidays

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Operates multiple-line telephone system
  • Accepts payments and maintains cash drawer
  • Maintains accurate client and pet records
  • Ability to work most Saturdays
  • Professional and friendly phone etiquette

Nice-to-have

  • Empathizes with clients
  • Remains calm in emergency situations
  • Creates welcoming environment
  • Detail-oriented

Key Requirements

  • HS Diploma or educational equivalent
  • One year of customer service representative experience
  • Experience with Veterinary Electronic Medical Records
  • Knowledge of veterinary medical terminology and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter