Base: £38,000 - £42,435; bonus/equity: not specifi...
Expert knowledge of managing complaints
Strong stakeholder management experience
Proven experience in leading high-performing teams
You will lead the Satisfaction and Quality function within Supporter Services, ensuring all service levels and performance standards are met while beating cancer every day
Job Summary
You will lead the Satisfaction and Quality function within Supporter Services, ensuring all service levels and performance standards are met while beating cancer every day.
The role involves overseeing a team of around three Complaints Executives, driving high performance, and creating a positive culture across the organisation.
Candidates will gain access to a generous benefits package, career development opportunities, and a working environment that supports wellbeing and work-life balance.
Matching Summary
You will lead the Satisfaction and Quality function within Supporter Services, ensuring all service levels and performance standards are met while beating cancer every day.
Salary
Base: £38,000 - £42,435; Bonus/Equity: Not specified; Benefits: Plus benefits including wellbeing support and development opportunities
Skills & Requirements
Must-have
Expert knowledge of managing complaints
Strong stakeholder management experience
Proven experience in leading high-performing teams
Knowledge of fundraising regulation and compliance