This role will provide onsite customer support for a geographically dispersed enterprise workforce
Job Summary
This role will provide onsite customer support for a geographically dispersed enterprise workforce.
This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Matching Summary
This role will provide onsite customer support for a geographically dispersed enterprise workforce.
Salary
Base: $120,800 - $137,900 (McLean, VA); Base: $109,900 - $125,400 (Richmond, VA); Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
End user support
IT incident Management
Change management
Problem management
Knowledge management
Endpoint management
Business controls
Laptop support
Windows PC’s, Macs, and Mobile Devices
Nice-to-have
Excellent customer service
Quick decision making skills
Strong verbal and written communication
Manages up and influences leadership
Collaborates well with peers
Key Requirements
High School Diploma, GED, or equivalent certification
At least 2 years of experience in Managing IT projects or operations teams
At least 2 years Technical Operations experience
At least 2 years of experience with IT systems and infrastructure
At least 2 years experience with desktop platforms and operating systems
At least 2 years of experience with incident management and reporting tools
Bachelor’s Degree in Business, Information Systems, Computer Science
2+ years of experience defining, implementing, and leveraging process management functions