Customer Service Representative I

Riversiderma

Newport News, Virginia, USA
Handles inbound and outbound calls
Reviews account information and documentation
Updates system with patient information
Handles all inbound and outbound calls for the Patient Accounting Customer Service Department

Job Summary

  • Handles all inbound and outbound calls for the Patient Accounting Customer Service Department.
  • Resolves patient inquiries through account and documentation review and works with the patient for payment arrangements or financial assistance consideration.
  • Maintains strict confidentiality in all matters relating to patient PHI.

Matching Summary

Handles all inbound and outbound calls for the Patient Accounting Customer Service Department.

Skills & Requirements

Must-have

  • Handles inbound and outbound calls
  • Reviews account information and documentation
  • Updates system with patient information
  • Performs guarantor billing and follow-up
  • Responds to patient messages via portals

Nice-to-have

  • Utilizes Riverside Care Difference principles
  • Maintains strict confidentiality of PHI

Key Requirements

  • High School Diploma or GED
  • 1 year Revenue Cycle experience
  • Certified Healthcare Access Associate (CHAA) Preferred

Work Rights

Not specified

Tailored Resume

Cover Letter