Director, Process Improvement & Journey Management

Cox Automotive Corporate Services LLC

Atlanta, GA, USA
Base: $148,500.00 - $247,500.00; bonus/equity: eli...
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End-to-end journey management
Experience design methodologies
Salesforce and genesys platforms
** Cox Automotive is seeking a Director of Process Improvement & Journey Management to lead the development and execution of a journey-led improvement strategy that enhances operational efficiency and client experiences. The ideal candidate will possess extensive experience in process design, management, and cross-functional leadership, particularly in client operations. **

Job Summary

  • This role defines and executes a comprehensive journey-led improvement strategy to optimize operations and elevate client experiences.
  • The position requires owning end-to-end client and team member journeys including onboarding, support, and self-service experiences.
  • Employees are eligible for flexible vacation policies, up to 160 hours of paid wellness annually, and comprehensive health benefits.

Matching Summary

Match Score: 75

** Cox Automotive is seeking a Director of Process Improvement & Journey Management to lead the development and execution of a journey-led improvement strategy that enhances operational efficiency and client experiences. The ideal candidate will possess extensive experience in process design, management, and cross-functional leadership, particularly in client operations. **

Salary

Base: $148,500.00 - $247,500.00; Bonus/Equity: Eligible for incentive program; Benefits: Flexible vacation, 160 wellness hours, health insurance, 401(k)

Skills & Requirements

Must-have

  • End-to-end journey management
  • Experience design methodologies
  • Salesforce and Genesys platforms
  • Cross-functional leadership
  • Process mapping and automation

Nice-to-have

  • Lean Six Sigma certification
  • AI and emerging technology focus
  • Strategic storytelling skills
  • Change management expertise
  • Data-driven decision making

Key Requirements

  • Bachelor's degree plus 10 years experience or equivalent combination
  • 5+ years in a management or leadership role
  • Knowledge of SaaS implementation and enterprise platforms
  • Authorization to work in the US without sponsorship

Work Rights

Must be authorized to work in the US without sponsorship

Tailored Resume

Cover Letter