At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone
Job Summary
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
The role involves handling enquiries and complaints regarding medical insurance policy operations and supporting the Client Service Team to ensure smooth daily operations and high customer satisfaction.
The position offers opportunities for career and personal growth while working with inspiring and supportive leaders.
Matching Summary
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Skills & Requirements
Must-have
Customer enquiry and complaint handling
Medical insurance policy operations
Team supervision and coaching
Service hotline management
Real time quality monitoring
Service improvement initiatives
Nice-to-have
Strong interpersonal and communication skills
Analytical skills
Self-motivated and able to work under pressure
Good team player
Customer focused
Insurance knowledge and medical background
Key Requirements
University or college graduate
Experience in customer service and complaint handling
Insurance Authority (IA) license preferred
Relevant license required for regulated activities