Atención Al Cliente (contrato Temporal De Sustitución)

Cigna

Madrid, Spain
Gestion de llamadas, mails y faxes
Gestión autorizaciones médicas
Gestión quejas y reclamaciones
Cigna is seeking a Customer Service professional capable of understanding, listening, empathizing, and proactively and autonomously resolving diverse customer requests

Job Summary

  • Cigna is seeking a Customer Service professional capable of understanding, listening, empathizing, and proactively and autonomously resolving diverse customer requests.
  • The selected candidate will manage customer calls, emails, and faxes, medical authorizations, and complaints, following company SLAs.
  • The position offers a hybrid work model, a comprehensive benefits package, and a temporary replacement contract with a start date of April 6th.

Matching Summary

Cigna is seeking a Customer Service professional capable of understanding, listening, empathizing, and proactively and autonomously resolving diverse customer requests.

Skills & Requirements

Must-have

  • Gestion de llamadas, mails y faxes
  • Gestión autorizaciones médicas
  • Gestión Quejas y Reclamaciones
  • Comunicación con otros departamentos
  • Organización y planificación de prioridades

Nice-to-have

  • Orientación al cliente
  • Flexibilidad y capacidad de adaptación
  • Experiencia en sector Salud
  • Conocimiento de herramientas CRM
  • Inglés alto

Key Requirements

  • Bachillerato minimum education
  • Experience in Customer Service
  • Pack Office User Level
  • Experience in Back Office administrative tasks

Work Rights

Not specified

Tailored Resume

Cover Letter