Contact Center Professional

ING

Manila, Philippines
Excellent communication skills
Ability to manage client requests
Understanding of banking products
Provide detailed support to clients through various communication channels

Job Summary

  • Provide detailed support to clients through various communication channels.
  • Manage end-to-end execution of client requests and resolve complaints effectively.
  • Act in line with ING rules and policies while achieving team targets.

Matching Summary

Provide detailed support to clients through various communication channels.

Skills & Requirements

Must-have

  • Excellent communication skills
  • Ability to manage client requests
  • Understanding of banking products

Nice-to-have

  • Proactive in cross-skilling
  • Ability to work with minimum supervision
  • Team player with high energy

Key Requirements

  • Experience in customer service
  • Knowledge of compliance processes
  • Flexibility to switch channels

Work Rights

Not specified

Tailored Resume

Cover Letter