Support Engineer III, AMC, Measurements & Data Science

Amazon

Bengaluru, KA, IN
On-site
Advanced sql skills
Customer issue resolution
Root cause analysis
This role involves independently resolving complex customer issues and blockers for Amazon Marketing Cloud while providing knowledgeable technical support

Job Summary

  • This role involves independently resolving complex customer issues and blockers for Amazon Marketing Cloud while providing knowledgeable technical support.
  • You will use advanced SQL skills to build confidence and solutions, acting as an escalation point for the most critical customer experiences.
  • The position requires developing tools to scale support quality and providing critical input for product prioritization based on root cause analysis.

Matching Summary

This role involves independently resolving complex customer issues and blockers for Amazon Marketing Cloud while providing knowledgeable technical support.

Skills & Requirements

Must-have

  • Advanced SQL skills
  • Customer issue resolution
  • Root cause analysis
  • Data analyst interaction
  • Complex environment experience

Nice-to-have

  • Passion for new technologies
  • Dynamic fast-paced environment
  • Tool development for scaling
  • Documentation creation skills
  • Cross-functional collaboration

Key Requirements

  • Strong SQL proficiency
  • Experience with data analytics platforms
  • Ability to work in fast-paced environment

Work Rights

Not specified

Tailored Resume

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