Account Research Specialist

GoodLeap

Mexico City, Mexico
On-site
Loan servicing analysis
Customer complaint investigation
Bilingual spanish/english required
The Account Research Specialist role is critical in gathering, investigating and analyzing customer complaints and evaluating data alongside other information to identify possible problem areas regarding loan servicing of all loan products offered by GoodLeap

Job Summary

  • The Account Research Specialist role is critical in gathering, investigating and analyzing customer complaints and evaluating data alongside other information to identify possible problem areas regarding loan servicing of all loan products offered by GoodLeap.
  • GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions.
  • Under the supervision of the Loan Servicing Manager, this role is essential for ensuring the integrity of loan servicing operations.

Matching Summary

The Account Research Specialist role is critical in gathering, investigating and analyzing customer complaints and evaluating data alongside other information to identify possible problem areas regarding loan servicing of all loan products offered by GoodLeap.

Skills & Requirements

Must-have

  • Loan servicing analysis
  • Customer complaint investigation
  • Bilingual Spanish/English required

Nice-to-have

  • AI-powered applications
  • Business intelligence
  • Streamlined payment operations

Key Requirements

  • Bilingual Spanish/English required

Work Rights

Not specified

Tailored Resume

Cover Letter