Manager - It Product Support

Marsh & McLennan Companies Inc

Kuala Lumpur, Malaysia
Hybrid
8 years progressive experience in application support
Leadership of multigenerational diverse teams
Saas application case escalation management
This role is responsible for managing daily application support operations and ensuring timely resolution of technical issues

Job Summary

  • This role is responsible for managing daily application support operations and ensuring timely resolution of technical issues.
  • The successful candidate will lead, mentor, and develop a high-performing application support team focused on operational excellence.
  • Marsh is committed to creating a diverse, inclusive and flexible work environment with hybrid work expectations.

Matching Summary

This role is responsible for managing daily application support operations and ensuring timely resolution of technical issues.

Skills & Requirements

Must-have

  • 8 years progressive experience in application support
  • Leadership of multigenerational diverse teams
  • SaaS application case escalation management
  • Incident and problem process oversight
  • Vendor relationship management
  • Service level monitoring and reporting

Nice-to-have

  • Knowledge of AI and automation solutions
  • Experience with investment management principles
  • Supporting global investment platforms
  • Ability to translate technical issues to business impact
  • Leading technology projects or process improvements

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 8 years progressive experience in application support
  • Proven leadership responsibilities in technical support roles

Work Rights

Not specified

Tailored Resume

Cover Letter