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Integer is seeking a Customer Operations Manager who will lead customer advocacy and ensure exceptional service delivery to factory direct and enterprise customers. This role involves collaboration with various departments to meet customer needs and drive long-term relationships.
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Job Summary
The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
This role serves as the voice of the customer during production meetings and partners with Sales to grow Factory Direct and Enterprise accounts.
The manager will develop unconstrained unit forecasts for the S&OP process and ensure adherence to FDA regulations and ISO certification requirements.
Matching Summary
Match Score: 75
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Integer is seeking a Customer Operations Manager who will lead customer advocacy and ensure exceptional service delivery to factory direct and enterprise customers. This role involves collaboration with various departments to meet customer needs and drive long-term relationships.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
7+ years medical device experience
Bachelor's degree in business
FDA and ISO certification knowledge
S&OP forecasting process expertise
Factory direct customer support
Nice-to-have
Strong leadership and collaboration skills
Experience with strategic account management
Process improvement initiative drive
Exceptional communication abilities
Key Requirements
Minimum 7 years experience in medical device field