The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client, resolving issues related to in-room technology
Job Summary
The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client, resolving issues related to in-room technology.
Key responsibilities include daily monitoring of VC conference room alerts, escalation point for AV/VC needs, and providing Level-2 support for events and webinars.
The role requires the ability to be self-motivated, think creatively and methodically, and possess strong interpersonal and customer service skills.
Matching Summary
The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client, resolving issues related to in-room technology.
Skills & Requirements
Must-have
Tier 2 video conferencing equipment support
Resolve in-room technology issues
AV/VC equipment failure troubleshooting
Conduct root cause analyses
On-site technician for issue resolution
Daily monitoring of VC conference room alerts
Nice-to-have
Creative and methodical technical problem-solving
Strong interpersonal and customer service skills
Willingness to learn and adapt
Ability to work independently and with a team
White glove support for C-suite
Key Requirements
Knowledge of Cisco, Crestron, Extron, Shure, Clearone