Manager, End User Services

Plains All American Pipeline, L.P.

Not specified; competitive compensation mentioned;...
Not specified (assumed onsite due to the nature of the role)
5+ years managing end-user computing services
Experience implementing itil best practices
Knowledge of windows desktops and mobile device management
Plains All American Pipeline is seeking a Manager of End User Services to oversee service desk and desktop support operations. The ideal candidate will have significant experience in managing end-user computing services and a strong background in ITIL best practices, while contributing to the company’s commitment to service excellence

Job Summary

  • This position plays a critical role in delivering highly effective and secure service desk and desktop services across the organization's North American footprint.
  • The successful candidate will supervise internal and third-party Service Desk and Desktop Support teams while ensuring adherence to ITIL processes.
  • Eligible for comprehensive company benefits including Medical, Dental, Vision, Paid Time Off (PTO), and Free Parking.

Matching Summary

Match Score: 85

Plains All American Pipeline is seeking a Manager of End User Services to oversee service desk and desktop support operations. The ideal candidate will have significant experience in managing end-user computing services and a strong background in ITIL best practices, while contributing to the company’s commitment to service excellence.

Salary

Not specified; Competitive compensation mentioned; Top-tier benefits program described

Skills & Requirements

Must-have

  • 5+ years managing end-user computing services
  • Experience implementing ITIL best practices
  • Knowledge of Windows desktops and mobile device management
  • Proven team leadership and mentoring capabilities
  • Asset management tool proficiency

Nice-to-have

  • Strong problem-solving skills in fast-paced environments
  • Ability to foster positive team culture
  • Experience with vendor relationship management
  • Continuous service improvement mindset

Key Requirements

  • College degree in computer science or business administration
  • Minimum 5 years experience in end-user computing management
  • Cleared criminal history and satisfactory reference checks
  • Authorization to work in the U.S. without visa sponsorship

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter