Bilingual (spanish) Contact Center Specialty Service Representative - Mortgage

MTB (M&T Bank)

Bridgeport, Connecticut, United States of America
$22.79 - $37.99 hourly (usd) ph
Fully remote
Bilingual spanish required
Mortgage product knowledge
Customer issue resolution
Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events

Job Summary

  • Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events.
  • Responds to incoming requests for information on Bank products and services, and provides solutions for common customer requests across business lines.
  • Offers basic sales solutions for customer needs on inbound and/or outbound calls and refers complex customer needs to the appropriate Specialist.

Matching Summary

Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events.

Salary

$22.79 - $37.99 Hourly (USD)

Skills & Requirements

Must-have

  • Bilingual Spanish required
  • Mortgage product knowledge
  • Customer issue resolution
  • Cross-selling bank products
  • On-site work for 6 months

Nice-to-have

  • Mentoring new hires
  • Belonging and brand promotion
  • Risk and regulatory adherence

Key Requirements

  • High school diploma or equivalent
  • 2 years' customer service/sales/bank experience
  • Strong communication and telephone skills
  • Proven problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter