Portfolio Account Manager

Amex GBT

Gurgaon, India
Manage centralized mailbox for apac accounts
Primary point of contact for portfolio accounts
Monitor account performance metrics
Manage and oversee the centralized mailbox for APAC accounts, ensuring timely and professional responses to client inquiries and maintaining service excellence standards

Job Summary

  • Manage and oversee the centralized mailbox for APAC accounts, ensuring timely and professional responses to client inquiries and maintaining service excellence standards.
  • Serve as the primary point of contact for portfolio accounts across the APAC region, building and nurturing strong relationships with key stakeholders and decision-makers.
  • Amex GBT offers flexible benefits tailored to each country, travel perks, extensive learning opportunities, and champions inclusion through global INclusion Groups.

Matching Summary

Manage and oversee the centralized mailbox for APAC accounts, ensuring timely and professional responses to client inquiries and maintaining service excellence standards.

Skills & Requirements

Must-have

  • Manage centralized mailbox for APAC accounts
  • Primary point of contact for portfolio accounts
  • Monitor account performance metrics
  • Address issues and difficult client conversations
  • Work during Australia or Singapore timezone

Nice-to-have

  • Force for good inspiration
  • Inclusive and collaborative culture
  • Passion for learning and growth
  • Adapt quickly in fast-paced environment

Key Requirements

  • Minimum 5+ years of overall experience
  • Experience in business travel industry preferred
  • Knowledge of travel management solutions
  • Exceptional interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter