This permanent role will be based in our Mascot, NSW office, and report to the Operations Manager, focusing on customer satisfaction and market leadership
Job Summary
This permanent role will be based in our Mascot, NSW office, and report to the Operations Manager, focusing on customer satisfaction and market leadership.
Key responsibilities include managing timesheets, processing invoices, booking and closing jobs on the system, and preparing customer reports and portals.
Otis is the world's leading elevator and escalator company, moving 2.4 billion people daily and committed to safety, ethics, and quality.
Matching Summary
This permanent role will be based in our Mascot, NSW office, and report to the Operations Manager, focusing on customer satisfaction and market leadership.
Skills & Requirements
Must-have
Customer service focus
Processing chargeable calls
Upload and maintain customer portals
Prepare customer reports
Comply with EHS policies
Nice-to-have
Results-focused individual
Positively influence customers
Agile and adaptable
Continuous improvement mindset
Key Requirements
Higher School Certificate or relevant tertiary education
3-5 years experience in project coordination, customer service, or administrative positions
Administration experience in construction, engineering, or elevator industry is an advantage