Customer Success Manager

RELX (LexisNexis)

Multiple Locations
Experience in customer success
Knowledge of subscription lifecycles
Strong communication skills
The Customer Success Manager ensures customers receive maximum value from Elsevier’s products

Job Summary

  • The Customer Success Manager ensures customers receive maximum value from Elsevier’s products.
  • You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio.
  • We promote a healthy work/life balance across the organisation.

Matching Summary

The Customer Success Manager ensures customers receive maximum value from Elsevier’s products.

Skills & Requirements

Must-have

  • Experience in Customer Success
  • Knowledge of subscription lifecycles
  • Strong communication skills

Nice-to-have

  • Familiarity with Elsevier solutions
  • Organised and proactive
  • Comfortable working with data

Key Requirements

  • Experience in SaaS or B2B environments
  • Ability to engage a wide range of stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter