The Service Delivery Manager is responsible for overseeing and implementing service management processes within the ITSM domain, ensuring consistent implementation and continuous improvement
Job Summary
The Service Delivery Manager is responsible for overseeing and implementing service management processes within the ITSM domain, ensuring consistent implementation and continuous improvement.
Key responsibilities include owning ITSM processes, managing supplier teams, developing quality metrics using Power BI, and acting as an escalation point for ITSM activities.
The role requires strong leadership, excellent communication skills, and the ability to work autonomously, with a high proficiency in English.
Matching Summary
The Service Delivery Manager is responsible for overseeing and implementing service management processes within the ITSM domain, ensuring consistent implementation and continuous improvement.
Skills & Requirements
Must-have
ITSM process management
ITIL framework knowledge
ServiceNow experience
Power BI for quality metrics
Major incident management
Cloud technologies (Azure)
Nice-to-have
Continuous process improvement
Supplier team management
Cross-functional team leadership
Customer-focused approach
Key Requirements
8+ years of experience in IT Service Management
Bachelor's degree in IT, Business, or related field