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S&P Global Market Intelligence is seeking a Customer Success Manager to enhance client relationships and drive product adoption. The ideal candidate will have a background in client-facing roles, preferably in financial services, and possess strong communication and organizational skills. This position offers opportunities for career growth and a supportive work environment with comprehensive benefits.
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Job Summary
You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level.
Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence.
We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services.
Matching Summary
Match Score: 75
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S&P Global Market Intelligence is seeking a Customer Success Manager to enhance client relationships and drive product adoption. The ideal candidate will have a background in client-facing roles, preferably in financial services, and possess strong communication and organizational skills. This position offers opportunities for career growth and a supportive work environment with comprehensive benefits.
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Skills & Requirements
Must-have
customer journey and touch points
drive adoption, retention, growth
data driven processes
strengthen organization's relationship
increase client adoption and usage
Nice-to-have
positive, proactive attitude
work well in teams
deepen industry knowledge
curiosity and shared belief
Key Requirements
Bachelor's degree required
Strong MS office skills required
1-3 years work experience preferred
2 years experience in financial services industry preferred
2 years experience in sales/account management role preferred