Sr Business Process Analyst - Knowledge Management And Ai

Island Work Transitions Inc

Pune, Maharashtra, India
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Knowledge management system integration
Process mapping and documentation
Data analysis using tableau and sql
** Island Work Transitions Inc is seeking a Sr Business Process Analyst for their Knowledge Management and AI teams. The role focuses on analyzing knowledge trends, enhancing digital AI tools, and optimizing processes within the Global Customer Support organization. **

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we provide the trust to take risks, the tools to grow, the skills to develop, and the support of a company invested in you for the long haul.
  • With Flex Work, we combine in-person time and remote work, enabling teams to deepen connections, maintain a strong community, and do their best work while allowing flexible schedules.

Matching Summary

Match Score: 75

** Island Work Transitions Inc is seeking a Sr Business Process Analyst for their Knowledge Management and AI teams. The role focuses on analyzing knowledge trends, enhancing digital AI tools, and optimizing processes within the Global Customer Support organization. **

Skills & Requirements

Must-have

  • knowledge management system integration
  • process mapping and documentation
  • data analysis using Tableau and SQL
  • digital AI tools and chatbot experience
  • support platform troubleshooting

Nice-to-have

  • strong written and verbal communication
  • adaptability and continuous learning
  • collaboration with cross-functional teams
  • experience with Lean and Six Sigma methodologies
  • understanding of AI and machine learning concepts

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years as Business Process Analyst or similar
  • 5+ years in knowledge management and KCS
  • Experience with AI chatbot/automated systems
  • 2+ years with SQL and data visualization tools
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

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