Customer Banking Specialist - Grafton

CBA (Commonwealth Bank)

Grafton, Australia
Part-time (15 hours per week, thursday & friday)
Exceptional customer service delivery
In-depth customer conversations
Financial health checks
The Commonwealth Bank is seeking a part-time Customer Banking Specialist for their Grafton branch, who will engage with customers to provide banking solutions and support. The role requires strong customer service skills and a commitment to enhancing clients' financial wellbeing

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Grafton Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a part-time Customer Banking Specialist for their Grafton branch, who will engage with customers to provide banking solutions and support. The role requires strong customer service skills and a commitment to enhancing clients' financial wellbeing.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Financial Health Checks
  • Demonstrate in-branch technology
  • Problem-solving and effective solutions

Nice-to-have

  • Interest in career growth
  • Championing risk-adverse culture
  • Holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

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